Returns & Refunds

We want you to be certain of your pieces. If something isn't right, we're here to help — and we've made returns simple.

Start a ReturnStart a Return

How to start a return

Select Start a Return above and sign in to your account. Choose your order and the item(s) you'd like to return, tell us why, and submit. Once approved, we'll email you a prepaid UPS return label — pack the item and drop it at any UPS location. Nothing to arrange or pay at the counter.

Window

You may request a return within 14 days of delivery.

Condition

Items must be unworn, unwashed, and undamaged, with all original tags and packaging intact. We cannot accept items that show signs of wear or are returned incomplete.

Return fee

A flat $28 return fee is deducted from your refund. It covers your prepaid UPS label and restocking — so returns stay effortless, with nothing to pay up front.

Refunds

Once your return is received and inspected — please allow up to 10 business days — we'll refund your original payment method, less the $28 return fee, and email a confirmation. Original shipping charges are non-refundable.

Exchanges

For a different size or piece, place a new order and return the original — the fastest way to secure availability.

Final sale

Sale items and gift cards are final sale and cannot be returned.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 7 days of delivery at ClientServices@NeverEvery.com — we'll make it right at no cost to you, and the return fee is waived.

Questions?

Email ClientServices@NeverEvery.com — we're glad to help.